mobile number in the E-Way Bill portal

How to Change Your Mobile Number in the E-Way Bill Portal?

Team HPS January 10, 2024

In the ever-evolving landscape of Goods and Services Tax (GST) compliance in India, maintaining accurate and up-to-date information in the E-Way Bill portal is crucial. If you’ve changed your mobile number and need to update it in the portal, worry not! This blog serves as a step-by-step guide, ensuring a seamless experience for businesses in changing their mobile numbers on the E-Way Bill portal.

Why Update Your Mobile Number in the E-Way Bill Portal?

  • Real-Time Communication: Ensure that you receive important notifications and alerts related to your E-Way Bills in real-time.
  • Enhanced Security: Keep your account secure by maintaining an active and accurate mobile number associated with your E-Way Bill portal.
  • Smooth Logistics Operations: A correct mobile number ensures smooth communication with transporters and other stakeholders involved in the transportation process.

Step-by-Step Guide: How to Change Your Mobile Number in the E-Way Bill Portal

1. Log in to the E-Way Bill Portal: Visit the official E-Way Bill portal ( and log in using your existing credentials.

2. Navigate to ‘Update Contact Details’: Once logged in, find and click on the ‘Update Contact Details’ option on the dashboard.

3. Enter the New Mobile Number: Enter your new and correct mobile number in the provided field.

4. Authenticate Through OTP: A One-Time Password (OTP) will be sent to your new mobile number. Enter this OTP to authenticate the change.

5. Verify the Updated Information: After authentication, review the updated contact details to ensure accuracy.

6. Save Changes: Once verified, click on the ‘Save Changes’ button to update your mobile number in the E-Way Bill portal.

Common Issues and Troubleshooting:

  • OTP Not Received: If you don’t receive the OTP, ensure that your new mobile number is correct. Check for network issues or request a resend.
  • Incorrect Details: If you enter incorrect details, the system may reject the change. Double-check your entries before confirming.

Tips for a Smooth Mobile Number Update:

  • Have Your New Number Handy: Before initiating the process, make sure you have your new and correct mobile number readily available.
  • Double-Check Information: Ensure accuracy when entering your new mobile number to avoid issues with OTP authentication.
  • Update Other Contact Details: While updating your mobile number, consider verifying and updating other contact details to keep your account information current.

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